Add a new team or department to Halo

A simple team or department with light configuration needs.

• Configuration of 1 new team or department
• Configuration of up to 1 mailbox
• Configuration of up to 3 request types or forms
• Basic ticket routing to the new team
• Use of existing user roles and permissions
• Basic portal visibility, where required

A department with several request types, some routing rules, and light approval or reporting needs.

• Up to 2 teams or resolver groups
• Up to 2 mailboxes
• Up to 8 request types or forms
• Routing rules by request type, mailbox, category
• Role visibility using the existing permission model
• Up to 2 simple approval workflows

A larger department or service area with multiple teams, more request types, approvals, reporting needs, and a structured onboarding approach.

• Light discovery session (scope, process, priorities, key requirements)
• Up to 5 teams or resolver groups
• Up to 3 mailboxes
• Up to 15 request types or forms
• Routing by team, category, request type, mailbox
• Role visibility using existing permission structure